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Frequently Asked Questions

  1. What is the luggage restrictions on board the coaches?
    Baggage not exceeding 10 kg per passenger. The size is limited to 55cm x 35cm x 25 cm for all coach types. We reserve the right to refuse any luggage beyond.
  2. Do i need a Visa ?
    Lapan lapan is one of the authorised agent for visa application services to Malaysia and the processing for Malaysia visa application take at least 4 working days. We encourage that you search the country concern website for Visa eligibility and requirements.
  3. Can I travel on the coach if I am getting visa on arrival?
    No. Visa On Arrival is not allowed.
  4. Can the coach wait for me if I turn up late?
    Our coaches depart punctually, please be at our departure office at least 15 minutes before departure. For tickets purchased on - line , you are required to be at our office at least 30 minutes before departure time.
  5. Can I get a refund for cancellations?
    Amendment, Cancellation and Refund will not be allowed for all purchases.
  6. How can I get a coach ticket after booking a seat online?
    You can do the followings:
    a) If the online purchase is done via http://www.lapanlapan.com/ you can login to the membership page => view booking history =>select departure date, click the invoice button to print the invoice. This feature is available 30 minutes prior to departure. With this printed invoice, you are required to proceed to the pick-up point counter to redeem the boarding pass.
    b) You can come down to our coach counter office located at 181 Kitchener Road #01-23 Park Royal Hotel Shopping Arcade, provide the necessary details such as your name, departure date, tel nos etc to our counter staff and they will issue you the coach ticket.
  7. What is your service centers full address & contact numbers?
    Click Here